Built on engagementOPCR, DPCR and IPCR
Strategic Performance Management System
The office-to-division-to-individual commitment and review cascade, rated on Quality, Efficiency and Timeliness.
What it does
- OPCR, DPCR and IPCR with per-output weights on a five-point scale.
- The cascade ceiling rule, so average individual ratings cannot exceed the office rating.
- Individual Development Plan and coaching records.
- Performance summary reporting across offices and rating periods.
What it does not do
Built on engagement, and we will say plainly why: no HR platform we know of ships CSC SPMS out of the box, and a generic goal-and-rating module is not SPMS. Building it against a real agency's rating practice is the only way it survives an audit.